RLS Discussion Board Moderator - Now Recruiting Volunteers!

Join the RLS Foundation volunteer network

The RLS Foundation is seeking volunteers to join our dedicated team of discussion board moderators! The RLS discussion board is a forum where individuals can post questions and discussion topics, connect with other individuals and provide virtual support: http://bb.rls.org/. If you enjoy online communication, offering encouraging and supportive messages to fellow community members and bringing awareness to RLS Foundation resources, this role might be a good fit for you! If you are interested in learning more about this volunteer position or the application process, please email elyse@rls.org.

Responsibilities of discussion board moderators:

• Function as part of a team of moderators with shared responsibilities (currently, we have a team of four discussion board moderators).
• Monitor and respond to new threads to maintain active engagement and ensure all new posts receive a welcoming and supportive reply.
• Provide thoughtful, empathetic and supportive responses without providing medical advice.
• Process new discussion board registrations.
• Handle emails from individuals who may require assistance creating an account, logging in or finding their username and password.
• Regularly monitor the email provided to you by the RLS Foundation. This email will be posted publicly in NightWalkers and on the website.
• Respect and maintain the confidentiality of all users by keeping any personal information shared strictly within the forum.
• Understand and uphold Foundation policies on acceptable forum participants and appropriate content.
• Always remind participants that it is best to consult a qualified medical provider before making any changes to their RLS treatment plan.
• Promote RLS Foundation membership, resources and events.

Relevant Skills:

• Strong written communication skills. Use concise and supportive language.
• A deep understanding of RLS, its impact and challenges faced by those living with RLS.
• Familiarity with RLS Foundation resources and membership.
• Experience with technology, troubleshooting basic tech issues and operating the computer programs administrative control system (training provided).

Time Commitment:

We are looking for a long-term volunteer dedicated to helping the RLS community. This role typically requires 2-3 hours per week.

Benefits:

• Complimentary RLS Foundation membership during your time as a volunteer.
• Joining a network of RLS Foundation support volunteers.
• Annual training provided by the RLS Foundation.

If you are interested in learning more about this role, please email elyse@rls.org.